Faq’s
Frequently Asked Questions
- General Questions • Service-Specific Questions • Technical Aspects • Quality Assurance • Pricing & Quotes • Security & Confidentiality • Project Management • Emergency Services
GENERAL QUESTIONS
A: Our differentiation stems from:
- Native expert translators with industry-specific qualifications
- Triple-layer quality assurance process
- Advanced AI-assisted translation technology
- ISO 9001:2015 certification
- 24/7 dedicated project management
- Industry-specific expertise teams
- 98% client satisfaction rate
- Guaranteed on-time delivery
A: We provide translation services in over 100 languages, including:
- All European languages
- Asian languages (including rare dialects)
- Middle Eastern languages
- African languages
- Indigenous languages
- Specialized regional variants Each language pair is handled by native speakers with subject matter expertise.
A: We offer flexible delivery options:
- Standard Service: 3-5 business days
- Express Service: 24-48 hours
- Ultra-Rush Service: Same day delivery
- Custom Scheduling: For large projects
- Ongoing Projects: Tailored timelines Specific delivery times depend on: • Document complexity • Word count • Language pair • Technical requirements • Format specifications • Quality assurance needs
SERVICE-SPECIFIC QUESTIONS
A: Yes, we provide:
- Legally certified translations
- Notarized translations
- Apostille services
- Court-approved translations
- Official document certification
- Professional certification
- Industry-specific certification
- Regulatory compliance certification
A: Our technical translation process includes:
- Subject Matter Expert Assignment
- Industry-specific translators
- Technical qualification verification
- Experience assessment
- Technical Review Process
- Terminology accuracy check
- Technical consistency verification
- Industry standard compliance
- Format preservation
- Quality Assurance
- Technical accuracy verification
- Industry expert review
- Compliance check
- Final technical validation
QUALITY ASSURANCE
A: Our comprehensive QA process includes:
- Initial Assessment
- Source content analysis
- Complexity evaluation
- Resource requirements
- Timeline planning
- Translation Phase
- Native expert translation
- Cultural adaptation
- Technical accuracy
- Style guide compliance
- Review Process
- Peer review
- Expert verification
- Cultural assessment
- Technical validation
- Final Quality Check
- Accuracy verification
- Formatting check
- Consistency validation
- Client requirements review
A: We ensure consistency through:
- Terminology databases
- Style guides
- Glossary management
- Quality metrics
- Regular team communication
- Project oversight
TECHNICAL ASPECTS
A: We handle all major file formats:Document Formats
- Microsoft Office (Word, Excel, PowerPoint)
- PDF (including editable and scanned)
- Adobe Creative Suite
- OpenOffice
- Google Docs
Technical Formats
- XML, HTML, XHTML
- InDesign, QuarkXPress
Multimedia Formats
- Video formats
- Audio files
- Subtitling formats
- E-learning content
- Interactive media
SECURITY & CONFIDENTIALITY
A: Our security measures include:
- Data Protection
- GDPR compliance
- Encrypted file transfer
- Secure storage
- Regular security audits
- Confidentiality
- NDAs with all team members
- Secure project management system
- Access control protocols
- Data encryption
- Secure disposal procedures
- System Security
- Firewall protection
- Regular security updates
- Intrusion detection
- Backup systems
- Disaster recovery plans
PRICING & QUOTES
A: Our pricing considers:
- Word count
- Language pair
- Technical complexity
- Turnaround time
- Formatting requirements
- Additional services needed
- Volume discounts
- Project urgency
A: Yes, we offer tiered pricing:
- Standard projects
- Large volume projects
- Ongoing contracts
- Enterprise solutions
- Partner programs
- Loyalty discounts
- Early payment discounts
- Package deals
PROJECT MANAGEMENT
A: Our project management approach includes:
- Initial Planning
- Scope definition
- Resource allocation
- Timeline development
- Risk assessment
- Project Execution
- Team coordination
- Progress monitoring
- Quality control
- Client communication
- Delivery Management
- Milestone tracking
- Quality assurance
- Client feedback
- Final delivery
EMERGENCY SERVICES
A: Yes, our emergency service includes:
- 24/7 availability
- Rapid response team
- Priority processing
- Express delivery
- Quality maintenance
- Regular updates
- Direct communication
- Emergency support